Terms and Conditions
1. Introduction
Welcome to GreenyHeart (“GreenyHeart,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, https://greenyheart.com/, and your interactions with us regarding our solar energy products and services.
By accessing our website, submitting an enquiry, requesting a quotation, or engaging our services, you agree to these Terms & Conditions to the extent applicable. If you do not agree with these terms, please discontinue use of the website.
These terms primarily govern website use and general enquiries. Any specific solar installation, supply, maintenance, or other project may also be governed by a separate written quotation, work order, purchase order, or service agreement.
2. About GreenyHeart
GreenyHeart provides solar energy solutions and related services for residential, commercial, industrial, and other eligible projects.
Our services may include solar system consultation, system design, supply of solar equipment, installation, commissioning, maintenance, and assistance with applicable regulatory or subsidy procedures, depending on the project and services agreed upon.
The availability of specific products and services may depend on your location, technical requirements, site conditions, and applicable regulations.
3. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Use the website for fraudulent, unlawful, or misleading activities.
- Attempt to gain unauthorised access to our website, servers, or systems.
- Interfere with the security, availability, or proper functioning of the website.
- Upload malicious software or harmful content.
- Copy, reproduce, distribute, or commercially exploit website content without appropriate permission.
- Submit false, inaccurate, or misleading information through our enquiry forms.
We reserve the right to take reasonable steps to protect our website and business against misuse, subject to applicable law.
4. Products, Services, and Quotations
Information about our solar products and services is provided for general information and preliminary evaluation.
Any quotation, estimate, proposed system design, projected energy generation, or estimated savings communicated through the website, telephone, email, or WhatsApp is subject to verification and the terms of the relevant proposal.
Final pricing and project specifications may depend on:
- Site inspection and technical feasibility.
- Electricity consumption and energy requirements.
- Roof condition, available space, shading, and structural suitability.
- Equipment selection, availability, and applicable taxes.
- Installation requirements and electrical infrastructure.
- Relevant approvals, utility requirements, and regulatory conditions.
A preliminary quotation does not constitute a final project commitment unless accepted and confirmed in accordance with the applicable agreement.
5. Installation and Project Execution
Solar installations are subject to site readiness, technical feasibility, equipment availability, customer cooperation, and applicable permissions and approvals.
Customers are responsible for providing accurate project information and reasonable access to the installation site, including any necessary property-owner permissions.
Project timelines are estimates unless a specific timeline is expressly agreed upon in writing. Delays may arise from weather conditions, supply-chain disruptions, site conditions, utility approvals, regulatory processes, or other circumstances beyond reasonable control.
Any changes to the agreed project scope, equipment, specifications, or installation requirements may affect the project cost and completion schedule. Such changes should be documented and agreed upon by the parties.
6. Government Schemes and Subsidies
Where applicable, GreenyHeart may provide information or assistance relating to government solar schemes, subsidies, registrations, net metering, or other regulatory procedures.
Eligibility, subsidy amounts, application requirements, processing times, and approval decisions are determined by the relevant government authorities, distribution companies, or other competent agencies.
Unless expressly agreed otherwise in writing, GreenyHeart does not guarantee subsidy approval, a particular subsidy amount, or approval within a specific timeframe.
Customers should verify the current eligibility requirements and scheme conditions applicable to their project.
7. Payments, Cancellations, and Refunds
Payment amounts, payment schedules, booking conditions, cancellation procedures, and refund eligibility will be specified in the applicable quotation, invoice, purchase order, or service agreement.
Customers should review these conditions before confirming an order or making a payment.
No general refund or cancellation rule in these website terms overrides a specific written agreement or any rights that cannot lawfully be excluded under applicable law.
For questions concerning an existing order, please contact GreenyHeart through our official contact channels.
8. Product Warranties and After-Sales Service
Solar panels, inverters, batteries, mounting structures, and other equipment may carry manufacturer warranties subject to their respective terms, exclusions, and claim procedures.
Any installation workmanship warranty, maintenance commitment, or after-sales service provided by GreenyHeart will be governed by the terms communicated in the relevant project documentation.
Customers should retain invoices, warranty documents, equipment details, and installation records for future reference.
Warranty coverage may be affected by unauthorised modifications, improper use, inadequate maintenance, external damage, or other exclusions specified in the applicable warranty terms.
Nothing in these terms limits any consumer rights that cannot lawfully be excluded.
9. Energy Generation and Savings
Actual solar energy generation and electricity savings depend on several factors, including sunlight, weather, shading, system capacity, equipment performance, roof orientation, electricity consumption, grid availability, tariffs, and applicable utility policies.
Any generation figures, savings calculations, payback periods, or financial projections provided by GreenyHeart are estimates based on the assumptions stated in the relevant proposal.
Actual results may differ. Unless expressly guaranteed in a separate written agreement, projected performance or savings should not be treated as guaranteed outcomes.
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, illustrations, design elements, and other materials, belongs to GreenyHeart or is used with permission or under an applicable licence.
You may view and use the content for personal, non-commercial informational purposes. You must not reproduce, republish, modify, distribute, or commercially exploit protected content without the relevant permission, except where permitted by law.
Third-party names, logos, trademarks, and product images remain the property of their respective owners.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including WhatsApp, social media platforms, manufacturers, payment providers, or other external resources.
These third parties operate under their own terms and privacy policies. GreenyHeart does not control external websites and is not responsible for their independent content, availability, security, or privacy practices.
Your use of third-party services is at your discretion and subject to their applicable terms.
12. Limitation of Liability
We take reasonable steps to maintain accurate website information and a reliable user experience. However, we do not warrant that the website will always be uninterrupted, error-free, or available at all times.
To the extent permitted by applicable law, GreenyHeart shall not be responsible for losses arising solely from reliance on preliminary website information, temporary website interruptions, or third-party services beyond our reasonable control.
Any liability arising from a specific solar project will be determined by the applicable project agreement and relevant law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
13. Indemnity
To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of the website, intentional misuse of our systems, or infringement of third-party rights.
This provision does not impose liability for circumstances where the law does not permit it.
14. Privacy and Personal Information
Our collection and use of personal information are explained in our Privacy Policy.
By submitting an enquiry or contacting us, you acknowledge that your information will be handled as described in the applicable privacy notice and in accordance with applicable law.
Marketing communications will be handled in accordance with applicable consent and communication requirements.
15. Changes to These Terms
We may update these Terms & Conditions when our website, services, or legal obligations change.
The revised version will be published on this page with an updated revision date. Changes will apply as permitted by applicable law and will not retrospectively override existing contractual rights where doing so is not permitted.
We encourage visitors to review this page periodically.
16. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India, subject to applicable legal requirements.
Any dispute will be handled by the competent courts or dispute-resolution forums having jurisdiction under applicable law. Nothing in this section removes any consumer rights or statutory remedies available to you.
17. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Business Name: GreenyHeart
Website: https://greenyheart.com/
Privacy Contact Email: greenyheart@gmail.com
Phone: +91 7894949768
Business Address: lochapada , berhumpur, near Ruby hospital, Odisha
We will make reasonable efforts to respond to your enquiry within an appropriate timeframe.