Privacy policy

1. Introduction
GreenyHeart (“we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store, disclose, and protect information when you visit https://greenyheart.com/, submit an enquiry, request a quotation, contact us, or use our solar energy services.
We handle personal information in accordance with applicable Indian data protection and privacy laws, as relevant to our activities.
By using our website, you acknowledge this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately as appropriate.

2. Information We May Collect
The information we collect depends on how you interact with GreenyHeart.

A. Information You Provide
When you contact us or submit an enquiry, we may collect:
- Name.
- Mobile number or telephone number.
- Email address.
- City, location, or project address.
- Type of solar solution requested.
- Approximate electricity consumption or other project requirements that you choose to share.
- Details included in your enquiry, messages, or correspondence.
If you proceed with a solar project, we may also need additional information, such as site photographs, electricity bills, property or connection details, installation records, payment information, or documents required for a specific application.
We will request information appropriate to the purpose for which it is needed.

B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and services in use. This may include:
- IP address.
- Browser type and device information.
- Operating system.
- Pages visited and approximate visit duration.
- Referring website or page.
- Website performance, security, and diagnostic information.
The specific information collected depends on our hosting provider, security tools, analytics services, and other technologies enabled on the website.

C. Information from Third-Party Services
If you contact us through WhatsApp, social media, or another third-party platform, that platform may process information under its own privacy policy.
We receive information you choose to share with us through those channels.

3. How We Use Your Information
We may use personal information for the following purposes:
- To respond to enquiries and requests for quotations.
- To understand your solar energy requirements and assess project feasibility.
- To prepare proposals, system designs, and estimates.
- To coordinate site visits, installation, commissioning, and maintenance.
- To communicate about project progress, service requests, warranties, and support.
- To assist with relevant regulatory, utility, or subsidy procedures when requested and agreed upon.
- To process transactions, maintain business records, and meet legal obligations.
- To operate, maintain, secure, and improve our website.
- To identify technical problems, prevent misuse, and protect our systems.
- To send promotional communications where permitted and where any required consent has been obtained.
We will not knowingly use personal information for purposes materially different from those disclosed to you without an appropriate lawful basis.

4. Legal Basis and Consent
Depending on the information and activity involved, we process personal information on the basis of consent or another basis permitted under applicable law.
Where consent is required, we will provide the relevant information and request consent before processing.
You may withdraw consent where processing relies on consent by contacting us using the details in this policy. Withdrawal does not invalidate processing lawfully carried out before withdrawal and may affect our ability to provide certain requested services.
We may retain or process information where required or permitted by applicable law, including for contractual, accounting, security, or legal purposes.

5. Sharing of Information
We do not sell personal information as a business practice.
We may share information when reasonably necessary for the purposes described in this policy, including with:
- Website hosting, maintenance, and security providers.
- Communication, email, and customer support providers.
- Solar equipment suppliers, installers, or authorised service partners involved in your project.
- Payment service providers, where relevant.
- Utility companies, government authorities, or other agencies when required for an application or permitted or required by law.
- Professional advisers, auditors, or legal representatives where necessary.
- Competent authorities when legally required or necessary to protect legitimate rights and safety.
Where third-party service providers process personal information on our behalf, we will take reasonable steps to require appropriate handling and protection consistent with applicable law.
We do not authorise service providers to use your information for unrelated purposes merely because they receive it from us.

6. WhatsApp, Phone, and Email Communications
If you contact GreenyHeart by phone, email, or WhatsApp, we may use the contact details you provide to respond to your enquiry and coordinate requested services.
If you choose to use WhatsApp, your communication may also be processed by WhatsApp under its own privacy terms.
We may send service-related messages concerning quotations, appointments, installation updates, and support. Promotional messages will be handled in accordance with applicable consent and communication requirements.
You may request that we stop sending optional promotional communications at any time.

7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functions, remember preferences, improve performance, protect against misuse, or understand website traffic.
Some cookies may be provided by third-party services, such as analytics or embedded content providers, if those services are enabled.
You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect the operation of some website features.
The actual cookies used depend on the plugins, analytics tools, and services installed on our website.

8. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by applicable law.
Retention periods may depend on:
- The nature of your enquiry or project.
- Whether a customer relationship or warranty obligation continues.
- Accounting, taxation, and record-keeping requirements.
- The need to resolve disputes or enforce agreements.
- Security, fraud prevention, or legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it appropriately, subject to applicable legal obligations.

9. Data Security
We take reasonable technical and organisational measures appropriate to the information we handle to protect it against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure hosting, software updates, restricted access to business records, and appropriate service-provider safeguards.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will address security concerns in accordance with applicable law.

10. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate or incomplete information.
- Request erasure of personal information where applicable.
- Withdraw consent for processing that relies on consent.
- Raise a privacy-related grievance or complaint.
- Exercise other rights available under applicable law.
Some information may need to be retained where required by law or necessary for legitimate record-keeping and dispute resolution.
To exercise an applicable right, please contact us using the details in Section 14. We may need to verify your identity before acting on a request.

11. Children's Privacy
Our website and solar services are intended primarily for individuals and organisations seeking energy solutions for homes, businesses, and other projects.
We do not knowingly seek to collect children's personal information unnecessarily. Where information relating to a child is required for a lawful purpose, we will handle it in accordance with applicable legal requirements, including any applicable parental-consent requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

12. Third-Party Links and Embedded Content
Our website may contain links to external websites, social media platforms, maps, videos, or other embedded services.
When you follow a third-party link or interact with embedded content, the relevant third party may collect information about you under its own privacy policy.
GreenyHeart does not control the independent privacy practices of external services. We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technologies, or legal obligations change.
Any revised version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide notice of material changes or obtain renewed consent.
We encourage you to review this page periodically.

14. Contact and Privacy Grievances
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or wish to raise a grievance regarding the handling of your personal information, please contact us:
Business Name: GreenyHeart 
Website: https://greenyheart.com/ 
Privacy Contact Email: greenyheart@gmail.com
Phone: +91 7894949768
Business Address: lochapada , berhumpur, near Ruby hospital, Odisha

Please describe your request clearly and provide sufficient information for us to understand and respond to it. We may request reasonable verification where necessary.
We will review privacy requests and grievances and respond in accordance with applicable legal requirements.
Thank you for trusting GreenyHeart with your enquiry and choosing to explore clean energy with us.